Cathy Nelson’s Professional Thoughts

About a month ago I noticed my MacBook Pro was not able to stay on very long without warning me that it was low on battery power. I usually keep it plugged in at home most of the time anyway, but a new kitten and dangling cords usually meant I would be unplugged without realizing it until that pop up warning message would let me know about being low on power and suggest I seek alternative power.

WARNING-Seek Alternative Power Source

Last week, though, the warning stopped coming, and the mbp would just suddenly die midway through whatever I was doing. I noticed upon reboot that the battery indicator stopped showing me a percentage of charge at all, and instead had a little x across the battery. I figured okay, the battery is dead and now unchargeable. So I planned a trip to the Mac store. The only one I knew about close was in Charlotte, just a short drive north on I-77 (exit 5) and over to South Park Mall.

I need a reservation? U are kidding, right?

Upon arriving Saturday around noon with laptop in tow, I was saddened to be asked for my reservation time, then told I could make a reservation and they would look at it in roughly four hours. The store was packed. I was shocked, but thankfully my husband said in a rather discontented voice–”Just to check her battery?” The sales rep running triage for the help area said she could check that, and the manager came over too. They opened my laptop, determined the battery was indeed dead, plugged me in, and then chastised me for the many desktop icons, telling me those little things drain power too, and make my laptop sluggish. The manager brought over a new battery right out of the package, popped it in, and made my battery icon show itself charging. The bottom underside also lit up with green dots. Guess what else? After the admonishment of proper mac use of icons, they sent me on my way, and did not even charge me for the replacement battery. (Of course I do have an extended warranty, so if it had been checked, they would have done this anyway.) That they didn’t shows they have great business sense, and are in tune with clients’ needs.

Full-fledged mac convert–finally!

So, I have cleaned off the desktop–guess that was my last holdout to the pc world. And the battery is now fully charged. I don’t have to worry about little Willow (the kitten) unplugging me in her quest to conquer all loose and dangling cords either. I’m once again a happy Mac user.

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